FAQ

What types of Christmas ornaments do you offer?

We specialize in a wide variety of high-quality holiday decorations including:

• Color-specific ornaments (gold, silver, red, blue, etc.)
• Christmas ornament sets
• Tree toppers and skirts
• Commercial-grade decorations
• Bows and ribbons
• Metallic and multicolored designs

Our ornaments are designed to be shatterproof and durable while maintaining beautiful festive aesthetics.

Are your ornaments fragile?

While our ornaments are shatterproof, we treat every item as delicate. Each ornament is carefully packaged with:

• Specialty cushioning
• Water-resistant wrapping
• Reinforced boxes for fragile items

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all your payment information. Your financial security is as important to us as your holiday cheer!

What shipping options are available?

We offer two jolly good shipping methods:

1. Standard Shipping ($12.95 via DHL/FedEx) – 10-15 days after dispatch
2. Free Shipping (via EMS for orders over $50) – 15-25 days after dispatch

How long does order processing take?

All orders are carefully packed and processed within 1-2 business days from our Atlanta headquarters. During the peak holiday season (November-December), please allow an additional 1-2 days for processing.

Do you ship internationally?

We ship worldwide to spread Christmas joy across borders! However, we currently cannot deliver to certain Asian countries and remote regions due to logistical constraints.

What’s the last day to order for Christmas delivery?

For holiday emergencies or last-minute needs, we recommend selecting Standard Shipping and placing orders before December 10th to ensure delivery by Christmas.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact our Atlanta-based customer care team at [email protected] to initiate your return.

What if my ornament arrives damaged?

While we take every precaution in packaging, if your item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll happily replace it or issue a refund.

How can I contact customer service?

Our merry customer care team can be reached at [email protected]. We’re based in Atlanta and typically respond within 24-48 hours.

Where is your company located?

Our festive headquarters is located at 4018 Despard Street, Atlanta, US 30305. While we don’t have a physical storefront, we welcome your emails and holiday cheer!