Term and Conditions

Welcome to Jolly Ornaments Shop! These Terms and Conditions (“Terms”) govern your use of our website festivebaubles.com and all purchases made through it. By accessing our site and making purchases, you agree to these Terms. Our shop specializes in bringing holiday cheer through our curated collection of Christmas ornaments, tree toppers, skirts, and decorative accessories.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on our site, including text, graphics, logos, product designs, and images, is the property of Jolly Ornaments Shop and protected by copyright laws. Our unique ornament designs and festive arrangements are created with care—please don’t copy or reproduce them without our written permission.

1.3 User Conduct

When using our site, you agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with other users’ enjoyment of the site

2. Products and Services

2.1 Product Descriptions

We take great care in describing and photographing our holiday decorations, including our:

• Colorful ornaments (gold, silver, red, blue, and other festive colors)
• Christmas tree toppers and skirts
• Ornament sets and individual pieces
• Specialty commercial and metallic ornaments

While we strive for accuracy, slight variations in color or design may occur. If you receive an item significantly different from its description, please contact us immediately.

2.2 Pricing

All prices are listed in US dollars. We occasionally offer promotions—discounts apply only when valid promotion codes are entered at checkout.

2.3 Product Availability

Our holiday items are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a refund.

3. Ordering and Payment

3.1 Order Process

Placing an order is as easy as hanging ornaments on your tree:

1. Select your festive items
2. Proceed to checkout
3. Enter shipping information
4. Choose payment method
5. Review and submit your order

You’ll receive an order confirmation email once your order is placed successfully.

3.2 Payment Methods

We accept these payment options to make your holiday shopping convenient:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely—we don’t store your full payment details on our servers.

3.3 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

• Item unavailability
• Suspected fraudulent activity
• Errors in pricing or product information
• Shipping restrictions to your location

4. Shipping and Delivery

4.1 Processing Time

Our workshop elves process orders within 1-2 business days (excluding weekends and holidays). During peak season (November-December), processing may take slightly longer.

4.2 Shipping Options

We offer two merry shipping methods:

Method	Carrier	Cost	Delivery Time	Best For
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after shipping	Those who want holiday treasures quickly
Free Shipping	EMS	Free for orders over $50	15-25 business days after shipping	Budget-conscious decorators who can wait

4.3 Shipping Restrictions

Currently, we cannot ship to certain remote areas in Asia and other locations. If your address falls in a restricted area, we’ll notify you promptly.

4.4 Delivery Issues

If your package appears lost or damaged:

• Contact the carrier first with your tracking number
• If unresolved, email us at [email protected] within 30 days of shipment
• For damaged items, include photos of the packaging and product

5. Returns and Refunds

5.1 Return Policy

We want your holiday to sparkle! You may return most unworn, unwashed, undamaged items within 15 days of delivery for a full refund or exchange. Some exceptions apply (see below).

5.2 Return Process

Returning an item is simple:

1. Email us at [email protected] within 15 days of receiving your order
2. Wait for our approval and return instructions (usually within 24 hours)
3. Pack items securely with all original packaging
4. Ship to: Jolly Ornaments Shop Returns, 4018 Despard Street, Atlanta, GA 30305 USA

5.3 Refund Information

Once we receive your return:

• Processing Time: 3-5 business days
• Method: Original payment method
• Timing: 5-10 business days to appear on your statement
• Original shipping charges are non-refundable

5.4 Non-Returnable Items

To keep the holiday magic alive, we cannot accept returns of:

• Personalized/custom ornaments (with names, dates, or custom designs)
• Clearance or final sale items
• Used or damaged items
• Christmas tree toppers (due to their delicate nature)

6. Limitations of Liability

6.1 Product Use

Our ornaments are designed for decorative use. We’re not liable for:

• Damage caused by improper use
• Color fading due to prolonged sunlight exposure
• Breakage from improper handling or storage

6.2 Website Operation

We strive to keep our site running smoothly, but we’re not liable for:

• Temporary site unavailability
• Technical issues beyond our control
• Errors in product information or pricing

6.3 Maximum Liability

Our maximum liability to you for any claim related to our products or website is limited to the purchase price of the item in question.

7. General Provisions

7.1 Changes to Terms

We may update these Terms occasionally. The “Last Updated” date at the bottom will reflect changes. Continued use of our site after changes constitutes acceptance.

7.2 Governing Law

These Terms are governed by Georgia state laws. Any disputes will be resolved in Atlanta, Georgia courts.

7.3 Contact Information

For any questions about these Terms:

Jolly Ornaments Shop
4018 Despard Street
Atlanta, GA 30305 USA
Email: [email protected]